Benefits of your India Office (GIC)

• Reduces the dependence on third party vendors and ensures protection of intellectual property rights
• Offers low-cost high-productive scalable organization offshore model to meet the changing business needs
• Offers solid alternative to outsource some of the functions to third party vendors which otherwise could not be cost effective due to low volume and skills required to perform the functions
• Offers flexibility to test different business ideas at minimal cost

The Profound Methodology

Profound partners with customers throughout a structured and transparent process, which proceeds in three phases – Discovery, Build and Transfer Operations.

Discovery, Build and Transfer Operations

You gauge the potential benefit of owning a Captive Center by managing your BPO operations in a controlled environment administered by us, but created to mirror your corporate culture. The decision whether to go forward from a Profound operated BPO center to a Customer Owned Center rests solely with you, and may be triggered by economic or strategic considerations. Should you decide to capitalize on your Profound´s dedicated BPO, it is simple to incorporate it into your organization. From day one, your dedicated BPO reflects your company´s core values and operates according to your standards. By transferring the ownership you retain your outstanding Indian staff, take better advantage of your corporate-wide programs, and efficiently establish your company´s presence in India.

Process

Profound partners with customers throughout a structured and transparent process, which proceeds in a three phases – Discovery, Build and Transfer Operations.

Discovery

Profound will work with clients to identify the opportunities and define the processes. Companies considering setting up captive center in India need to look beyond the obvious cost arbitrage and address several enterprise-wide issues: such as investment required, objectives, process etc.

Build

Profound will build an offshore development center using the synergies of its existing offshore infrastructure. To reduce the risk and investment Profound will start with proof of concept. Profound will operate it for a pre-set time period building up the necessary people, processes, and infrastructure to support the client’s long term needs.

Transfer and Monitor

Profound will transfer the captive center within a completely transparent model that maximizes control of budget and retains the culture of the parent organization. Profound’s transition process is divided into three phases planning, execution and parallel run. After transferring the ownership profound will monitor the ongoing operations with pre-set yardsticks.